Refund policy
Thank you for shopping at The Puppeteers Store.
We want every customer to be satisfied with their order.
If you receive an item that is damaged, misprinted, or incorrect, please contact us within 30 days of delivery at:
Please include your order number, a brief description of the issue, and clear photos of the affected item. Once reviewed and approved, we will issue a replacement or refund at no additional cost.
Returns for Non-Defective Items
Because each product is made to order, we are unable to accept returns or provide refunds for:
Change of mind or buyer’s remorse
Incorrect size, color, or variant selected at checkout
Orders placed with incorrect shipping information
Normal wear or damage that occurs after delivery
Refunds
Approved refunds will be issued to your original payment method.
Please allow up to 10 business days for processing, depending on your bank or card provider.
Need Help?
If you have any questions about your order or our policies, please contact us at:
We are here to assist.